Benefis Health Systems Concierge in Great Falls, Montana

Job Description

The concierge at the South Tower is a valuable part of the team of integrated professionals that care for our patients, families and staff. The concierge is responsible to greet all who enter the building and provide assistance whenever able and needed for wayfinding. The concierge also is responsible for answering the phone in a professional and respectful, helpful manner and answering questions or directing calls as appropriate. Preference for this position will be a current top customer service staff member.




Performs the opening tasks for the South Tower lobby.

Assists in the processing of lost and found.

Concierge will help train volunteers on escorting and wayfinding.

Demonstrates an ability to be flexible, organized and function under stressful situations.

Treats visitors, patients and their families with respect and dignity.

Interacts professionally with visitors, patients and their families and provides explanations

Answers telephone in a polite manner and Assists the caller with finding the appropriate resource.

Utilizes the resources guides provided online as well as in paper form to locate the appropriate resource for each caller or visitor.

Accepts other duties as assigned.

Demonstrates the ability to deal with pressure to meet deadlines, to be accurate, and to handle constantly changing situations.

Demonstrates the ability to deal with a variety of people, deal with stressful situations, and handle conflict.


Education/Experience Requirements:

Interest in healthcare field.

Language Skills:

Ability to communicate in English, both verbally and in writing.

Other Skills:

Basic computer knowledge, data entry and/or word processing.

About Us

Benefis Health System

The medical and professional staff at Benefis is wholly committed to delivering award-winning, comprehensive patient care. With a patient community of nearly 230,000 and a vast service area, we are the major referral hospital for the northcentral Montana region. But if you take a closer look, you'll see that we're much more than a hospital. Benefis is an entire health system, including a cancer institute, bariatric institute, heart and vascular institute, orthopedic center, senior care center, home health, health and wellness facility and much more.

Great Falls

Great Falls, Montana, rest on the high plains along the Rocky Mountain Front and is centrally located between Glacier National Park to the north and Yellowstone Park to the south. Residents thrive on our wide-open spaces, small town feel and big city services. A warm welcome awaits you in Great Falls.

Date Posted: Posted 1 month(s) ago

Job Family: SERVICE

Location: Great Falls, Montana